1. Welcome to Ayra Support
Welcome to the Ayra Support Center. We are here to help you get the most out of your Quranic AI spiritual companion. Whether you have a question about how the app works, need help troubleshooting a technical issue, or want to manage your personal data, you are in the right place.
Ayra is designed to be a peaceful, distraction-free environment for reflecting on the Holy Quran. Below you will find answers to the most common questions, along with direct contact information if you need additional assistance.
2. Contact & Support Information
If you encounter an issue that is not resolved by our self-help section below, or if you wish to share feedback and suggestions, please reach out to us directly. We value your feedback and aim to respond to all inquiries within 24 to 48 hours.
3. Frequently Asked Questions (FAQ)
A. What is Ayra?
Ayra is a modern spiritual reflection tool that uses AI technology to match your current emotions, thoughts, or life circumstances with relevant verses (Ayat) of the Holy Quran. It is designed to make Quranic wisdom more accessible for your daily reflection and spiritual growth.
B. How does the AI model generate responses?
When you express how you feel, our server processes your text and identifies relevant Quranic verses. The AI assistant then provides translation, context, and a personalized reflection based on the selected verse. We utilize secure and respectful Large Language Models (LLMs) to construct these reflections.
C. Is the AI content completely accurate?
Please note that all reflections and analyses are generated by AI. While we take meticulous steps to ground the reflections in authentic Quranic text, AI models can occasionally make mistakes or interpret context incorrectly. We always present the Arabic text and authorized translations, and we encourage users to cross-check interpretations with verified theological sources or scholars.
D. Do I need an account to use the app?
No. You can start using Ayra immediately as a guest. However, your data (such as favorites and chat history) will only be stored locally on your device. By linking your account to a Google or Apple sign-in, your history and favorites will be backed up and synchronized across multiple devices.
4. Troubleshooting
A. Why does the app say "Connection Error"?
Ayra requires a reliable internet connection to stream responses from our AI server and fetch discover content. If you see connection errors, please check your cellular data or Wi-Fi settings. If the issue persists, our servers might be undergoing brief maintenance; please try again in a few minutes.
B. Why am I seeing a "Quota Exceeded" message?
To ensure high quality of service and manage server and AI inference costs, we enforce query limits:
- Guest Accounts: Have a lifetime quota of 5 queries.
- Registered Accounts (Apple/Google Sign-In): Have a daily limit of 20 queries, which resets every day at midnight UTC.
- Extra Credits: You can earn additional queries by watching rewarded advertisements inside the app.
C. I watched an ad but did not receive a credit. What should I do?
Please ensure you watch the rewarded video ad until the very end and wait for the "Reward Granted" popup from the system. Our server uses Google AdMob Server-Side Verification (SSV) to credit accounts securely. If your connection drops before the verification is complete, the credit may fail. If you watched the full ad and still did not get credited, try restarting the app or contacting us.
D. Google or Apple Sign-In is failing. How do I fix it?
Verify that you have a stable connection and that you are signed into your iCloud (for Apple sign-in) or Google account on your iOS device. If your authentication session expires, sign out in the app's Profile settings and sign back in.
5. Account & Data Control
We respect your privacy and give you full control over the personal information stored in our database. In compliance with App Store review guidelines, we provide a self-service option to delete your data completely.
A. How to Delete Your Account and Data
You can delete your account and wipe all associated data directly from the mobile app:
- Open the Ayra app.
- Go to the Profile tab.
- Scroll down and tap Delete Account.
- Confirm your choice. This action is permanent and cannot be undone.
B. Requesting Deletion via Email
If you cannot access the app or prefer us to delete your data manually, you can send an email to [email protected] with the subject line "Data Deletion Request".
Please include your registered email address or your Firebase UID. We will process your request and permanently delete your email, account credentials, favorites, and chat logs within 7 business days.